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The Bar Council Secretariat of today is quite different from what it was many years ago. It has become a more complex organisation with multiple departments and functions. Because of the increase in workload, it has tough and stressful missions too.

We perform important functions because we serve an organisation that has been at the forefront of the fascinating and evolving legal history of Malaysia. We are witnesses of change. While some will not admit, the Bar has sparked a lot of legal changes directly or indirectly, over the last four decades or so. The staffs at the Secretariat are therefore intertwined, if you like, in that positive change process, even in a small way.

The Bar needs an excellent administrative support centre. We've got to be user-friendly, good listeners and interact openly with each other, and to fellow lawyers. We will work hard and make a difference in the way the Secretariat is managed and run. But no matter how busy we get, we cannot of course ignore what the Secretariat’s continued success is really all about - and it’s least surprising that it boils down to us, the staff who together, create a strong team at the secretariat.

The Bar Secretariat welcomes people who have got the qualities it values, such as good academic background, strong leadership qualities, cross-functional ability, teamwork, creativity. In a busy organisation, I suppose we need the cool factor too! In the end, it has to mean something to the people we serve – practising lawyers, the community and industry. That said, I will also look at the overall employment scheme that we offer.

No professional organisation can afford to rest on its laurels. We should exploit opportunities and overcome weaknesses, and improve our working environment and service level. I will work hard to create value through a constructive transformation of our work culture and responsiveness. As we reinvent our culture and processes, a rationalisation mode will take place where necessary. As we embrace technology, we should ‘automate’ a lot of our work processes that involves all or any type of applications, so that our staff could focus more on knowledge-intensive work.

We know that trust gets earned by behaviour and performance. I am intent on being accessible, participative and open. Slowly but surely, I believe together we can and will make progress and improve our organisational standing and profile.