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Aim
To familiarise participants with the theory, concepts and skills underlying mediation as an approach to managing conflict and resolving disputes.

Objectives
On completion of this workshop the participant should be able to:
- Identify the knowledge, values and skills needed to effectively manage and resolve disputes in a cooperative way;
- Explain and apply the negotiation and mediation process;
- Identify when mediation is appropriate or inappropriate as an approach to resolving conflicts and disputes;
- Identify and discuss contextual and cross-cultural issues, power issues and ethical dilemmas in mediation.

Syllabus
This workshop focuses on conflict theory, principled and positional negotiation, mediation theories and processes, and on building participants skills as principled negotiators and mediators. Important concepts and techniques useful for analysing conflict, designing intervention strategies and moving towards settlement are presented. Participants will identify their own personal responses to conflict; learn alternative strategies available to negotiators and how to choose among those alternatives to achieve a desirable settlement; strategies for gaining trust as a third party; strategies for helping disputing parties to discover areas of mutual interest and possible agreement; strategies for writing agreements; and how to identify and respond to cultural issues, imbalances of power and ethical dilemmas. Combination of theoretical input, discussions, supervised role-plays, analysis of videoed case material, reading and exercises will be used. Reading will be assigned daily.